Guest Audits
Compliance Checks
Staff Evaluations
CASINO AUDIT
Evaluate your casino from the guest’s perspective. We discreetly assess service, staff performance, and overall guest experience.
FULL PROPERTY REVIEW
A comprehensive package that combines mystery shopping, guest experience evaluations, compliance checks, and players club testing into one full-property assessment. Get a complete view of your casino’s strengths and service gaps with actionable recommendations.
COMPETITOR BENCHMARK REVIEW
We anonymously evaluate nearby casinos to compare service standards, promotions, and guest experience against your property. Get insights into where you lead — and where you can improve — in your local market.
Know where you stand in your market.
Our Competitor Benchmarking Audit provides casino operators with a clear comparison of their property against nearby competitors. We anonymously evaluate other casinos to measure service standards, guest experience, loyalty program effectiveness, and promotional strategies.By seeing your operation through the lens of your competitors, you gain actionable insights into:✅ Where your property leads the market
✅ Which service areas or promotions need improvement
✅ How to position your guest experience for maximum loyalty
✅ What competitors are doing that resonates with playersWith unbiased evaluations and a detailed report, you’ll understand exactly how your property stacks up — and where to take action to stay ahead of the competition.
One service. Every angle. Complete clarity.
Our Full Property Experience Audit is a comprehensive evaluation designed to give casino executives a 360° view of their operation. By combining mystery shopping, guest experience evaluations, compliance checks, and players club testing, we deliver the most complete picture of your property’s performance.This all-in-one assessment covers every touchpoint of the casino journey — from the moment guests enter the property to their last interaction at checkout or cashout. We discreetly measure staff performance, service consistency, compliance with policies, and the effectiveness of your loyalty program.You’ll receive a detailed, easy-to-digest report that highlights your biggest strengths, hidden weaknesses, and immediate opportunities to improve. Our actionable recommendations help you:✅ Strengthen compliance and protect revenue
✅ Elevate guest satisfaction and loyalty
✅ Benchmark against industry standards
✅ Unify operations across departmentsThe Full Property Experience Audit is our signature service — trusted by executives who want deep insight without blind spots.
See your casino exactly as your guests do.
At Casino Mystery Shopper, we discreetly evaluate your property from the customer’s point of view, providing an honest and detailed assessment of your gaming floor, staff interactions, service speed, and overall guest experience.Our professional mystery shoppers blend in seamlessly with real guests, allowing us to capture authentic insights into how your team performs when no one is watching. Every audit includes clear reporting, highlighting both strengths to build on and service gaps that need attention.With over 30 years in hospitality and gaming, we know the details that make or break a guest’s visit. From slot attendants and table game dealers to players club staff, restaurants, and hotel operations, our audits give you a complete, unbiased view of your property.✅ Gain an independent perspective.
✅ Improve service standards.
✅ Increase guest satisfaction and loyalty.